Privacy Policy – Full Transparency on Your Data

At SuperPH, player privacy is a top priority. The brand complies with Curacao eGaming regulations and international standards for personal data protection, ensuring that all data, from registration, deposits, to gaming activities, is encrypted and stored securely.

Information We Collect

To ensure the service operates stably, legally, and transparently, SuperPH only collects the necessary information for the registration process, account verification, transactions, and player support. All data is securely stored in an encrypted system, strictly complying with international digital security regulations.

Personal Information

When players register for an account, SuperPH will request some basic information to verify their identity and ensure eligibility to participate, including:

• Real Name
• Date of birth
• Email address or contact phone number
• Nationality or area of ​​residence

This information helps verify legal age (21+), protect player rights, and prevent the creation of fake accounts.

Account Details – Account Information

Account-related data will be automatically recorded by the system to support login and security:

• Username and internal ID
• Login history, access device, IP location
• Active time, number of logouts, session status

This data helps the system detect abnormal logins, prevent unauthorized access, and improve user experience when using multiple devices (web, app, mobile).

Financial Data – Transaction Data

To process deposits, withdrawals, rebates, and bonuses, the system needs to collect and encrypt financial information, including:

• Bank account / E-wallet (GCash, PayMaya, Gotyme, GrabPay)
• USDT wallet (TRC20) for cryptocurrency users
• Transaction history, deposit, withdrawal time, and payment method

All financial data is encrypted with 256-bit SSL technology, not stored on public servers, and is only used for the purpose of processing player-initiated transactions.

Device & Technical Data

SuperPH automatically records some technical information to ensure system integrity and prevent fraudulent activities:

• IP address and access region
• Device type (mobile, desktop, tablet)
• OS and browser version
• Cookies & Session ID (managed internally)

This information helps the system authenticate valid users and detect bots, APIs, or fake tools that affect the fair iGaming environment.

How We Use Your Information

Our goal in collecting personal information is not to track players, but to ensure a completely legal, transparent, and secure service. Data will only be used in a limited, controlled manner and only for internal operations to provide the best user experience.

Identity Verification & Legal Compliance

SuperPH applies a KYC (Know Your Customer) process to verify the identity, age, and nationality of players.

This ensures that all accounts comply with the Curacao eGaming license and helps prevent money laundering (AML) and identity fraud. Verification information is only used during registration, withdrawals, or account security checks.

Transaction Processing & Financial Accuracy

Player financial data is used to process deposits, withdrawals, bonuses, and rebates accurately, automatically, and transparently. The Auto Payment Gateway system uses a matching algorithm to ensure that transactions are matched and completed in the shortest possible time.

No financial information is shared with outside parties, unless legally required by the Curacao regulatory authority or an authorized payment partner.

Account Security & Fraud Prevention

Data such as login history, IP, and access device are used to trigger anomaly detection (AI Risk Detection).

This allows SuperPH to quickly identify unauthorized logins, fraudulent behavior, or automated access (bots, API tools). All alerts are immediately processed by the Security Operations Center (SOC) to ensure the safety of user accounts.

Customer Support & Service Delivery

When players contact the support team, data is used to verify identity and resolve requests quickly.

Chat or email communications are used solely for service quality monitoring purposes and are deleted after the complaint is resolved. No data is disclosed to external staff or used for commercial purposes.

Platform Optimization & Personalized Experience

SuperPH analyzes anonymous data (non-personal analytics) to improve the interface, processing speed, and stability of the platform.

This information helps the system recommend tasks, promotions, or games that suit personal preferences, without compromising the privacy of the player. All these activities comply with the data anonymization policy, which does not record specific identities or financial information.

Data Protection & Encryption Standards

SuperPH implements a multi-layered security system specifically designed for the global iGaming environment. Our security technology not only meets but also exceeds the international standard ISO/IEC 27001, ensuring that all player data, from personal information to transaction history, is absolutely protected.

• High-End Encryption: Uses 256-bit SSL (AES-256 SSL), the encryption standard trusted by banks, to protect all data transmitted between players and the server.
• Multi-Factor Authentication: Apply 2FA (Google Authenticator) for login and Fund Password (separate withdrawal password) for all payment requests.
• Intrusion Prevention: Implement an AI Intrusion Detection System (IDS) combined with Cloudflare Shield and GeoTrust Firewall to prevent DDoS attacks and detect abnormal access in real time.
• Legal Compliance: All financial transactions are verified through the AML (Anti-Money Laundering) system and internal risk filters, maintaining legal reputation under the Curacao eGaming license.
• Stable Infrastructure: Data is stored and periodically backed up on a globally distributed server cluster that meets ISO 27001 standards, ensuring integrity and maintaining 99.9% uptime.

Data Storage & Retention Policy

Our Data Retention Policy is transparent to strictly comply with international privacy standards (such as GDPR) and maintain operational stability. The core objective is to only retain data for the time necessary for legitimate purposes, and then proceed to delete, encrypt, or anonymize all user information.

• Retention Period: Personal data is kept for up to 5 years from the last transaction for transaction, complaint, and legal compliance purposes.
• Anonymization: When the account is inactive for 12 months, identifying information (name, email, IP) will be deleted from the system, only retaining anonymized technical data for aggregate analysis purposes.
• Right to Erasure: Players can submit a request to delete their account/data at any time via Email or Live Chat. The security team will delete it within 30 business days, in compliance with GDPR Article 17.
• Backup Security: All system backups are encrypted and stored in ISO/IEC 27001 certified data centers, and automatically deleted/overwritten after 90 days.
• Legal Exceptions: Data may be retained longer if it is related to Curacao eGaming’s investigation or AML/fraud issues.

Cookies & Tracking Technologies

To provide the most personalized and stable experience, SuperPH uses Cookies and tracking technologies that strictly comply with European privacy standards (GDPR) and Curacao eGaming. These tools help the platform operate smoothly, remember personal choices, and improve performance without storing financial information or identifying data in cookie files.

• Purpose: Remember personal settings (language, interface), login status (Session ID), and anonymous analytics data to optimize page loading speed.
• Essential Cookies: Required for core functions (login, deposit/withdrawal).
• Performance Cookies: Collect aggregate data to measure and improve performance.
• Functional Cookies: Remember personalized choices (language, payment method).
• Security Cookies: Track unusual browsing behavior to detect bots and prevent unauthorized logins.
• Control: Players have full control over the use of cookies through their browser settings. The system also uses cookie consent banners to allow players to make their own decisions.

Third-Party Disclosure & Legal Compliance

SuperPH is committed to absolutely not selling, sharing, or exchanging any personal data of players to third parties for commercial purposes. All information, such as email, IP, or transaction history, is kept absolutely confidential, in compliance with a zero-tolerance policy on data trading.

However, data may be shared on a limited basis with licensed technical partners such as Payment Gateways, Independent Auditors (RNG, RTP), or Security Organizations (GeoTrust, Cloudflare) to ensure operations. All partners sign a Data Privacy Agreement (DPA).

In addition, we only disclose data when required by law, including legal requests from the Curacao eGaming Authority or Anti-Money Laundering (AML) agencies. All data access requests are recorded through the Data Disclosure Audit Log process to ensure transparency. All cross-border data transfers are encrypted and comply with the GDPR equivalence framework.

Player Rights & Privacy Control

We believe that privacy must come with control. Players are not only users of the service but also the rightful owners of their personal data. SuperPH provides a comprehensive Privacy Dashboard toolkit for players to manage their information easily, transparently, and securely.

Players’ Core Privacy Rights:

• Right to Access & Transparency: Players have the right to view and download a copy of their personal information, login/IP history, and basic financial data directly in the Privacy Dashboard.
• Right to Edit & Correction: Personal information (email, phone number) can be edited directly or via Live Chat 24/7, with KYC verification required for significant changes to ensure security.
• Right to Erasure: Players have the right to request permanent deletion of all personal data at any time via email. Deletion is carried out within 30 business days.
• Right to Object to Marketing: Players can opt out of receiving marketing communications (emails/text messages) by turning off the feature in the Privacy Dashboard or by clicking “Unsubscribe”.
• Privacy Preferences & Control: Provides advanced features such as 2FA On/Off, Hide In-Game Username, and enable “Private Mode” to not show public activity.

Policy Updates

To ensure transparency and compliance with global legal regulations, SuperPH periodically reviews and updates the Privacy Policy at least once a year, or as soon as there are changes related to the law from Curacao eGaming or international privacy standards (GDPR, ISO).

The sole goal of any amendment is to improve the standard of player protection. When there is a new update, we commit to:

• Notifying at least 07 days in advance via email or banner in the application.
• Publicly announcing on the official website.
• Store the old version in the Archived Policy Versions section for players to easily look up the change history.

Continuing to use the service after the new policy takes effect means that players have read, understood, and agreed to the updated terms.

Conclusion

Data security is not only a legal obligation, but also a core commitment of SuperPH to the gaming community. From advanced encryption systems, strict verification processes, to transparency in information storage and use, every detail reflects our efforts to build a safe, fair, and trustworthy iGaming environment.

SuperPH believes that privacy is the foundation of trust. Therefore, we constantly improve technology, strengthen control systems, and update policies in accordance with international standards.

Visit the SuperPH homepage via the link https://www-superph.net.ph/ to learn how we protect your data, your privacy, and your confidence, every second, every session.