Terms and Conditions – Legal Rules for Responsible Gaming

By registering and using SuperPH services, players agree to comply with the following Terms and Conditions. This policy is established to protect the legitimate interests of both players and the platform, while maintaining a fair, transparent, and compliant betting environment regulated by the Curacao eGaming Authority.

Legal Status & Licensing

SuperPH is a legal iGaming platform licensed and regulated by the Curacao eGaming Authority, under license number 8048/JAZ. This license confirms that all activities on the platform, from registration, transactions, to games, comply with international standards of transparency, safety, and fairness in the online casino industry.

As a licensed operator, our platform is subject to regular monitoring by the Curacao regulatory authority to ensure:

• The RNG (Random Number Generator) system operates properly and cannot be manipulated.
• Financial processes comply with anti-money laundering (AML) regulations and know-your-customer (KYC) measures.
• The Responsible Gaming policy is fully applied to all global users.

Additionally, we only allow players who are 21 years of age or older, as required by the Curacao eGaming Law and international player protection standards. Any underage registration, use of a fake identity, or borrowing someone else’s information is a violation of our terms of use and will result in permanent account suspension.

Account Registration & Verification

To ensure the legality and transparency of all transactions, we require players to fully comply with the registration and account verification process according to international iGaming standards. Creating an account means that the player has read, understood, and accepted all Terms & Conditions stipulated on the platform.

Account Creation

Each individual is only allowed to own one account on SuperPH. When registering, players need to provide accurate and complete information, including:

• Real full name (matching the identity document or bank account).
• Valid email or phone number.
• Personal password and security code (if required).
• Currency selection: PHP or USDT (TRC20).

The platform strictly prohibits the creation of multiple accounts, representative accounts, or registration on behalf of others. In case of detecting duplicate behavior, the system will permanently lock all related accounts and cancel all unwithdrawn bonuses.

Identity Verification (KYC)

Before withdrawing funds or participating in promotions, players need to complete the identity verification (KYC) process.

This process includes providing:

• A photo of a valid identification document (ID, passport, or driver’s license).
• A selfie to authenticate the real user.
• Bank or e-wallet information that matches the registered name.

We also reserve the right to request additional verification (Enhanced KYC) in cases of suspected fraud or violations of anti-money laundering (AML) policies.

Accuracy & Responsibility

Players are solely responsible for maintaining the accuracy of their personal information. Any significant changes, such as email address, phone number, or bank information, should be promptly updated via Customer Service 24/7.

SuperPH is not responsible for any loss or delay arising from the provision of incorrect information or failure to verify the account promptly.

Deposits, Withdrawals & Fund Management

All financial transactions on our platform are processed under strict vetting procedures, in compliance with anti-money laundering (AML) guidelines and regulations of the Curacao eGaming Authority, to ensure complete legality, transparency, and security.

Core Trading Principles:

• Deposit Policy: Only accept deposits from official methods (GCash, PayMaya, USDT, etc.) and require the account/wallet to match the BETBK account holder’s name (KYC Compliance). All transactions are 256-bit SSL-encrypted and do not charge internal fees.
• Withdrawal Policy: Withdrawal requests are processed automatically within 5–10 minutes if turnover and KYC requirements are met. BETBK reserves the right to withhold or refuse withdrawals if fraud or AML violations are detected.
• Fund Password & Account Protection: Fund Password (transaction password) is required to confirm withdrawal or transfer orders, enhancing account protection against unauthorized access.
• Audit & Verification: All transactions are stored as an Audit Log for dispute resolution. BETBK will confiscate winnings and lock accounts if any attempt to exploit technical errors, fake refunds, or system manipulation is detected.
• Currency Policy: PHP and USDT (TRC20) are supported. USDT transactions are confirmed after blockchain verification (1–3 transaction blocks).

This policy ensures that all fund management activities are strictly controlled, protecting the legitimate rights and interests of players.

Fair Play & Anti-Fraud Policy

We aim to provide a completely transparent and fair iGaming environment where winning results are based on genuine skill and luck. We apply a comprehensive Anti-Fraud Policy, supported by advanced technology, to ensure that all operations are legally and ethically compliant.

Fairness Pillars:

• Game Integrity & RNG Certification: All games are powered by RNG (Random Number Generator) certified by GLI and Curacao eGaming, ensuring that results are completely random and cannot be manipulated.
• Automated Monitoring & AI Detection: AI Fraud Detection system operates 24/7 to monitor and detect unusual activities in real time (e.g., duplicate betting, cross-fund transfers, risky IP access).
• Prohibited Activities: Group betting, bot/API usage, exploiting technical errors, or location spoofing are strictly prohibited. Violators will have their winnings confiscated and be blacklisted.
• Bonus Misuse Prevention: The Reward Audit Engine automatically scans and cancels bonuses if fraud is detected (e.g., creating fake accounts, exploiting missions multiple times).
• Fair Play Code: Players are encouraged to follow the “Fair Play Code”, promote honesty, and are obliged to report any errors or fraudulent behavior immediately.

Bonuses, Promotions & Turnover Requirements

All bonus and promotion programs at SuperPH are built on the principles of transparency, fairness, and have clear conditions. By participating, players are considered to have read and agreed to the detailed Bonus Terms.

• Eligibility & Verification: Only accounts with verified identity (KYC) are eligible to receive bonuses. Each person/device/IP can only participate once for each event.
• Bonus Application: Bonuses are credited directly after completing the conditions, including Welcome Bonus, Daily Cashback/Rebate, Mission Rewards, and App Exclusive Bonus. Bonus history is automatically recorded in Reward History.
• Wagering & Turnover Requirements: Each program has its own rollover/wagering requirements. Canceled bets, draws, or bets on opposite sides will not count towards rollover. Withdrawals before completing the wagering will result in the cancellation of the bonus.
• Bonus Abuse & Fraud Prevention: Fraudulent activities such as using multiple accounts, hedging, or using bots are strictly prohibited. The Promotion Integrity Engine will detect, automatically cancel invalid bonuses, and permanently block offending accounts.
• Right of Review: We reserve the right to revoke bonuses or adjust conditions if violations, technical errors, or security/legal reasons are detected. All decisions of SuperPH are final.

Player Responsibilities & Ethical Conduct

As a member of the SuperPH community, each player has a dual responsibility to protect their personal account and maintain a healthy, honest betting environment.

Account Responsibility

SuperPH accounts are unique and non-transferable. Players must keep their login information, password, and OTP/2FA code absolutely confidential; lending or unauthorized access is considered a serious violation.

Ethics

Players commit to participating for legitimate entertainment purposes, strictly prohibiting the use of the platform for money laundering, fraud, or system interference. At the same time, they must respect the community, avoid using hateful or harassing language.

Legal Compliance and Security

Players are obliged to comply with local laws and Curacao eGaming regulations. If they suspect that their information has been stolen, they should immediately contact the 24/7 support department to lock their account. We reserve the right to temporarily suspend or terminate accounts if we detect dishonest behavior or violations of community standards.

Limitation of Liability

To the extent permitted by law, the platform is not responsible for certain risks arising beyond its reasonable control, to protect the stability of the system.

We limit liability in the following cases:

• Technical & Network Interruptions: Not responsible for service interruptions due to Internet connection errors, player device failures, or system maintenance. In all technical incidents, the results at the Main Server Record are final.
• Third-Party Providers: Not responsible for errors or interruptions from software providers, payment gateways (GCash, PayMaya, etc.), as the third-party terms will apply in parallel.
• User Negligence: Not responsible for damages due to providing false information, losing devices, forgetting passwords, or not enabling 2FA/Fund Password security. Players are responsible for protecting their personal information.
• Force Majeure: Services may be suspended or delayed in the event of natural disasters, war, or cyber attacks without liability for compensation. However, the platform is committed to preserving player data and balances.

In any case of dispute, we reserve the right of final interpretation, and players can submit a request for reconsideration via Live Chat or Email to be processed according to the monitoring process of the Curacao eGaming Authority.

Dispute Resolution & Governing Law

SuperPH maintains a transparent and internationally compliant dispute resolution mechanism to protect players’ rights. All complaints are handled in a three-stage process under the supervision of the Curacao eGaming Authority:

Internal Complaint Process

Players submit complaints via 24/7 Live Chat or email [email protected] within 7 days of the incident. We will verify the data via Audit Log and respond within 48 working hours (up to 10 days for complex cases).

Mediation & Third-Party Review

If the player disagrees with the internal result, the player can submit the case to the Curacao eGaming Mediation Office, a neutral body authorized to investigate.

Arbitration & Final Decision

In the event of failure to reach an agreement, the case will be referred to the Curacao Arbitration, where the decision will be final and legally binding.

Policy Amendments 

We may periodically update or amend the Terms and Conditions to comply with legal, technological, or new operating model changes of the platform, to improve transparency, safety, and player protection in accordance with the regulations of the Curacao eGaming Authority.

SuperPH will publicly announce on the website and send emails to players at least 7 days before the new policy takes effect. Old versions will be stored in the Archived Terms section to ensure transparency. Continued use of the service after the effective date means that players have read, understood, and agreed to all updated content.

Conclusion

The SuperPH Terms and Conditions are designed not only to meet international legal requirements, but also to fully protect the interests and experience of players. We believe that a sustainable platform must be built on three core values: legitimacy, transparency, and respect.

From registration regulations, identity verification, to deposit and withdrawal processes, and fraud control, every aspect is operated according to Curacao eGaming 8048/JAZ standards, ensuring each game is a fair, safe, and honest experience. Players who join SuperPH are not only placing their trust in a brand but also becoming part of a responsible entertainment community, protected by international law.