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SuperPH Responsible Gaming – Play Smart, Stay Safe

At SuperPH, we believe that iGaming is only truly enjoyable when played safely, in a controlled and responsible manner. Our Responsible Gaming policy is designed to protect players from the risk of gambling addiction, while promoting a fair and healthy entertainment environment for all members.

Our Commitment to Player Wellbeing

At SuperPH, we see responsibility to our players as a core value. We believe that winning is not just about the outcome, but also about how you manage your own betting journey. The platform aims to create a safe, sustainable, and boundary-respecting iGaming environment.

We encourage players to view gaming as a form of entertainment with limits and proactively manage their behavior through built-in controls, including deposit limits, play time limits, and self-exclusion.

Operating in compliance with international standards of Curacao eGaming and working with reputable support organizations such as GamCare, Gambling Therapy, and BeGambleAware, we ensure that players can always seek professional advice and support when needed. The management team also actively monitors behavior to detect early signs of unhealthy betting and sends warnings, reinforcing a culture of fair and healthy gaming.

Legal Age & Verification Policy

The platform only provides services to players 21 years of age or older, strictly following the regulations of the Curacao eGaming Authority and international standards for responsible gaming.

Know Your Customer (KYC)

This policy is reinforced by a process and is mandatory before participating or withdrawing funds, to ensure that the account matches the real person, the legal information is correct, and complies with Anti-Money Laundering (AML) regulations. The KYC process includes checking valid ID, selfies, and matching payment information.

Underage Player Protection

The system will automatically detect, permanently block the offending account, revoke the balance, and forward the information to the regulatory authority. We also recommend that users install Family Safety Tools to protect minors from unauthorized access.

Responsible Access

We encourage players to register with real information, use personal devices, and keep their accounts secure to prevent unauthorized use by others (especially underage users). Any intentional misrepresentation of age, aliasing, or evading identity verification is considered a serious violation of the SuperPH Responsible Gaming policy.

Tools for Responsible Gaming

To help players maintain a balanced and healthy experience, SuperPH provides a comprehensive set of tools to empower them to take proactive control over their gambling behavior. These features ensure that the game is always fun, not a financial or emotional pressure.

Deposit Limit: Allows players to set daily, weekly, or monthly spending limits to control their budget, avoiding overloading.
Session Time Limit: Set a maximum playing time per day/session. When the time is up, the system will automatically log out and display total time statistics.
Self-Exclusion: Allows players to lock their account for 7, 30, or 90 days if they feel they are losing control, giving them a much-needed break.
Reality Check (Reminder Notification): The system displays a summary of playing time, bet amount, and total win/loss every 30 or 60 minutes, helping players clearly understand their behavior and make timely adjustments.

All these tools can be easily activated in Member Center → My Account → Responsible Play.

Recognizing Problem Gambling Signs

Playing for fun is great, but if that fun starts to be accompanied by stress, anxiety, or a loss of control, it could be a warning sign. We encourage all gamblers to regularly assess their state to ensure that gambling remains a fun part of life, not a burden.

Common Warning Signs

Here are some common signs of problem gambling that you should look out for:

Feeling stressed, frustrated, or having trouble sleeping after losing a bet.
Spending too much time on the game, neglecting work, school, or family.
Trying to recoup losses by increasing the bet after each loss.
Using savings, loans, or personal assets to continue gambling.
Hiding gambling activities from family or friends.
Feeling guilty, anxious, or empty when not playing.

If you notice one or more of these signs, it’s time to take a break and review your habits.

Self-Assessment & Awareness

The platform also offers a Self-Assessment Quiz in the Responsible Play section, which helps players test their level of behavioral control. In just a few minutes, you can know if you are playing within a safe range or if you need help.

Taking the First Step

Admitting the problem is the most important step to regaining control. SuperPH always accompanies players in this process, providing options such as:

Temporarily suspending your account to rest.
Contact the support team for guidance on specialized organizations.
Activate the long-term self-exclusion tool if you need time to recover.

Support & Professional Assistance

We understand that gaming can get out of control and that seeking help is a courageous act. We work with international professional organizations to provide reliable, confidential, and free support.

SuperPH introduces and encourages players to contact world-leading partners such as GamCare (UK), which provides psychological counseling, Gambling Therapy (Global) with a community support network, and BeGambleAware (Europe) with long-term recovery tools.

When support is needed, players can contact the SuperPH team directly via email [email protected], Live Chat 24/7, or Telegram. The Responsible Gaming team will receive and connect you with the appropriate organizations. All information shared is encrypted and absolutely confidential, not disclosed to any third party.

Data Privacy & Player Protection

Our platform considers the protection of personal information as a core part of our Responsible Gaming commitment. All data related to seeking help, activating Self-Exclusion, or Deposit Limit is processed with the highest level of security, ensuring absolute privacy.

Key Privacy Principles:

Confidentiality Above All: Support data is encrypted and stored separately from regular transaction records. Only authorized personnel within the Responsible Gaming Department have access.
Secure Processing & Compliance: Data is processed in accordance with GDPR and Curacao Data Privacy Code, including 256-bit encryption and Retention Control: Support data is only kept for a maximum of 180 days and then automatically deleted.
Player Anonymity: SuperPH is committed to protecting identity and dignity. Participants in support programs will be completely anonymous, and data will only be used for internal or non-personal statistical purposes.

Players have the right to request to view, edit, or delete support data at any time via email or Live Chat 24/7.

Conclusion

Since its inception, SuperPH has placed “responsibility” as the foundation of all activities, because we believe that games are only truly meaningful when played soberly, fairly, and in moderation. The Responsible Gaming policy is not just a part of the regulations, but also the ethical and cultural commitment of the entire SuperPH team to the gaming community.

We understand that every bet is a joy, but that joy must go hand in hand with safety, balance, and self-respect. Through technology, education, and companionship, SuperPH will always be by your side, so that the game never goes beyond the boundaries of joy.

Gambling is entertainment, not income. Play for fun. Stay in control. And remember, we are always here to keep your experience safe, fair, and responsible.